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FAQ

FAQ

Frequently asked questions about CadNic.

General

What is CadNic?

CadNic is a desktop application with integrated license management, designed for developers who need reliable, friction-free software distribution.

Is CadNic free?

CadNic offers a free tier with limited features. Paid tiers unlock additional activations, transfers, and priority support. See pricing for details.

Which operating systems are supported?

CadNic supports Windows 10+, macOS 12+, and Linux (Ubuntu 20.04+, Fedora 36+, Debian 11+). See System Requirements for details.

Licensing

How do I get a license key?

Purchase a license from the CadNic website. You’ll receive your license key via email immediately after payment.

Can I use my license on multiple devices?

This depends on your tier:

  • Free: 1 device, no transfers
  • Pro: Up to 3 devices, transfers allowed
  • Enterprise: Unlimited devices

I lost my license key. How do I recover it?

Visit the account portal and enter the email used during purchase. Your license key will be emailed to you.

Can I transfer my license to a new device?

Yes, if you’re on the Pro or Enterprise tier. Deactivate the old device first, then activate on the new device.

Do license keys expire?

No. CadNic uses a perpetual license model. Your license is valid forever.

Technical

Does CadNic work offline?

Yes. After initial activation, CadNic works offline for up to 30 days before requiring re-validation.

How does the update system work?

CadNic checks for updates automatically. You can also manually check via the API or desktop app settings. Updates are downloaded and installed seamlessly.

Is my data secure?

Yes. CadNic uses industry-standard encryption for all data in transit and at rest. License keys are never logged in full — only the last 4 characters are recorded.

Can I self-host CadNic?

The desktop client connects to our hosted API. Self-hosting the API is available for Enterprise customers. Contact sales for details.

Support

How do I contact support?

What is the response time for support?

  • Free tier: Best-effort, typically within 48 hours
  • Pro tier: Within 24 hours
  • Enterprise tier: Within 4 hours (business hours)

Can I contribute to CadNic?

Yes! CadNic is open source. Check out the GitHub repository  and read the contribution guidelines.

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